Layover
Product design | Visual branding
2025
Layover turns dead time in an airport into something usable: enter a terminal or a PNR and see what is open now, order a meal to the gate, book a lounge seat. I took it from zero to one across four surfaces, from the site travellers land on to the console the platform runs on.
Services:
Challenge:
An airport full of food and lounges, and no way to know what is open, how far it is, or whether you will make it back before boarding.
Role:
Lead product designer, zero to one: research, competitive analysis, information architecture and 20+ screens through to engineering handoff.
01
About
Travellers were not struggling to order, they were struggling to predict time.
Every airport sells you the same thing twice: a ticket out, and the two hours you have to spend before you can use it. The second one is a service nobody had bothered to design.
So this was never really a food-ordering project. It was an attempt to make an airport legible for the ninety minutes you are stuck inside it, which turned out to need four products rather than one.
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